FAQs

Custom Orders 

 

Shipping

How do I know if my order has shipped?

You will receive a shipping confirmation email with your tracking number once your order has been shipped. 

What carrier do you use?

We use Australia Post in most cases. 

How do I get free shipping?

All domestic orders over $75 will automatically receive free shipping on checkout. 
International orders do not qualify for free shipping.

Returns

What is your return policy?

If you are not completely satisfied with the item(s) you received, you may return your purchase for an exchange within 7 days of the invoice date. Shipping charges are non-refundable. Items returned must be in original condition with tags attached and be returned in original packaging. Items must be unworn, unaltered, and unwashed.

We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards.

Requests for refund or exchange of merchandise purchased must be accompanied by the original order number. 

Please note, all ‘Sale’ items and Custom Orders are Final Sale and may not be exchanged or returned under any circumstances. 

 

How do I start a return?

Please contact me at info@nicolettejewellerydesigns.com.au within 7 days of your purchase with your order number. 

 

I received an incorrect/defective/damaged item. What do I do?

If you receive an incorrect or defective item, please contact me at info@nicolettejewellerydesigns.com.au with a photo of the item you received with a brief description of the issue.

E-Gift Cards

How do I purchase an e-gift card?

Simply contact me to arrange an e-gift card. You can choose the amount you would like to add to the gift card. Please note that discount codes cannot be used to purchase gift cards.

How can I use my e-gift card?

Gift cards are delivered by email and contain instructions to redeem them at checkout. Gift cards have no additional processing fees.

Repairs


Is there a warranty for my piece?

All  jewellery is protected under a one year warranty.

How much is the repair fee?

For pieces purchased within the one year warranty, repairs will be free of charge. For pieces outside of the warranty, the repair fee is $40. Additional fees may be added if valuable components are determined to be missing from the piece.


How can I get my item repaired?

Start by sending a photo of the item in need of repair to info@nicolettejewellerydesigns.com.au and include a description of the damage.


My item is tarnished, can this be repaired?

Unfortunately, tarnished jewellery is not eligible for repair. Tarnishing is considered natural wear for jewellery and we suggest checking out our care page for tips and tricks on keeping your jewellery looking shiny and new!


How long do repairs take?

Repairs can take from 3-6 weeks to complete.


How can I check on the progress of my repair?

Please contact me for any questions on repairs that are in progress.

Still need assistance? Please reach out!

 

Email address:  info@nicolettejewellerydesigns.com.au 
Mobile Phone Number: 0478727699

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